Write and send a clear message

Question 1 of 7

1. Microsoft says you create a new email from a mail folder such as the Inbox by choosing:

   File > Add Account New Contact New Appointment New Email
2. The keyboard shortcut Microsoft lists for a new email is:

   Ctrl+Shift+C Ctrl+Shift+A Ctrl+Shift+M Ctrl+Shift+K
3. A clear subject should be:

   Descriptive and action-oriented, so the reader knows what the message is about Only the word “Hi” Empty, because subjects are optional at work Written in ALL CAPS so it looks urgent
4. Microsoft says to organize the body of a message:

   From least important to most, so the reader waits for the point From most important to least, and put questions on separate lines As one very long sentence with no punctuation Only as a screenshot of your desktop
5. After you choose Send, a careful next step is to:

   Send the identical message five more times Look in Sent Items if that folder appears, rather than sending the same note again right away Delete your Sent Items folder Type your workplace password into the course to “confirm” delivery
6. People who must respond or take action belong:

   Only in the subject, with the To line left blank Only in a calendar appointment In the Junk Email folder On the To line
7. If you want an immediate back-and-forth answer, Microsoft’s writing-advice page says:

   Email may not be the best tool — a phone call or instant message can be clearer Mark every message High Importance Send the same long email every ten minutes Leave the subject blank so it looks urgent