HomeCoursesMicrosoft Outlook and Workplace Email Habits (Canada)
Microsoft Outlook and Workplace Email Habits (Canada)
By the end, learners can find Mail and Calendar, write a clear message, choose Reply or Reply All with care, spot a labelled phishing message, and add a simple appointment.
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Syllabus
You do not need a password or a payment to open these lessons. Your place is saved on this device only.
About 16 hours (estimate, including practice and the exam). Each lesson’s reading time is shorter; the rest is practice.
What's included
practice message files, in-lesson checks, a practice task in each ready lesson, a cheat sheet you can print, a 70% final with 2 attempts, a sample certificate.
Print the course cheat sheet. You can also save that page as a PDF from the print dialog.
Final exam and certificate
The final exam covers all 8 lessons. The pass mark is 70%. You have 2 attempts. There is no timer. The certificate means you passed the knowledge exam. It does not mean a tutor watched you do the task. It stays locked until you pass, and it is not an accredited credential.
Lessons
- Lesson 1 — Open Outlook and find Mail and Calendar
Not started
- What Outlook is, and how you start it Not read yet
- Find Mail, Calendar, People, and Tasks Not read yet
- Look around without sending yet Not read yet
- Worked example 1. A first practice session Not read yet
- Worked example 2. The library computer looks different Not read yet
- Try it Not read yet
- Discussion (optional) Not read yet
- Lesson 2 — Write and send a clear message
Not started
- Start a new message Not read yet
- Write a subject and a short body Not read yet
- Send the message, then check that it went Not read yet
- Worked example 1. Confirming Saturday setup Not read yet
- Worked example 2. Fixing a weak subject Not read yet
- Try it Not read yet
- Discussion (optional) Not read yet
- Lesson 3 — Reply, Reply All, Forward, and To / Cc / Bcc
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- Reply, Reply All, and Forward Not read yet
- Subjects, attachments, and a new set of names Not read yet
- To, Cc, and Bcc Not read yet
- Worked example 1. A private yes, then a group update Not read yet
- Worked example 2. Forwarding the heater note Not read yet
- Try it Not read yet
- Discussion (optional) Not read yet
- Lesson 4 — Attachments and a professional tone
Not started
- Attach a file, then open or save one you receive Not read yet
- Treat unexpected files with care, and add a simple signature Not read yet
- Check the tone before you send Not read yet
- Worked example 1. Attaching a chair-count note Not read yet
- Worked example 2. An angry draft that waits Not read yet
- Try it Not read yet
- Discussion (optional) Not read yet
- Lesson 5 — Folders, flags, and finding a message later
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- Create a folder and file a message Not read yet
- Flag a message you must follow up Not read yet
- Search when you cannot remember the folder Not read yet
- Worked example 1. A Saturday market folder Not read yet
- Worked example 2. A flag with a Thursday reminder Not read yet
- Try it Not read yet
- Discussion (optional) Not read yet
- Lesson 6 — Spot junk and phishing without panicking
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- Junk mail is not the same as a phishing trap Not read yet
- Look before you click Not read yet
- What to do next, without panic Not read yet
- Worked example 1. Message 4 stays unclicked Not read yet
- Worked example 2. A newsletter that is only junk Not read yet
- Try it Not read yet
- Discussion (optional) Not read yet
- Lesson 7 — Calendar: appointments and a simple meeting
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- An appointment is not the same as a meeting Not read yet
- Create an appointment Not read yet
- Create a simple meeting Not read yet
- Worked example 1. A private review hour Not read yet
- Worked example 2. A short briefing with Jordan Not read yet
- Try it Not read yet
- Discussion (optional) Not read yet
- Lesson 8 — Contacts, tasks, and good daily habits
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- People: save a name you will write to again Not read yet
- Tasks: a to-do item you can find again Not read yet
- A calmer workday in Outlook Not read yet
- Worked example 1. Saving Jordan as a contact Not read yet
- Worked example 2. A Saturday chair task Not read yet
- Try it Not read yet
- Discussion (optional) Not read yet
- Capstone Not read yet
- Final exam
Pass mark 70% (at least 21 of 30). Opens after every lesson is complete. Unlocks the sample certificate. Pass mark 70% (at least 21 of 30). Unlocks the sample certificate. There is no timer.
Milestones
- Found Mail and Calendar
- Sent a practice message
- Tried one good workday in Outlook
- Passed the final
Progress could not be saved on this device. You can still read the course.