When something goes wrong — simple checks and who to ask

Question 1 of 8

1. A sensible first check when a screen is dark is to:

   Open the case and try to replace parts without asking staff Check the charger or power cable, then try to wake the screen Type your password into a pop-up Call every number that appears on screen
2. Windows key + L:

   Locks the computer and keeps apps open in the background Deletes Documents Deletes your Documents folder Sends your password by email
3. If a phone is lost, Get Cyber Safe says to:

   Chase anyone who might have it Post your password online so a finder can unlock it Ignore it and hope Contact your service provider and report it to police
4. Get Cyber Safe says you should never:

   Keep a record of a phone’s make and model Ask staff for help Attempt to recover stolen property by yourself Lock the screen
5. If the screen is frozen on a shared computer, a calm step is to:

   Walk away and leave the frozen screen for the next person Ask a tutor before you hold unfamiliar buttons or sign out Hold unfamiliar buttons until the machine restarts, without asking staff Sign out without asking, even if unsaved work might be lost
6. True or false: This course promises to repair any device that goes wrong.

   False True
7. A pop-up that shows a support phone number you did not ask for is a reason to:

   Call the pop-up number and read your password Disable the screen lock Join a random public Wi-Fi network Use a person or number you already trust, or that staff give you
8. The capstone asks you to try everyday skills:

   By guessing other people’s passwords Only after you buy a new laptop On a real device, with staff nearby for Wi-Fi, without typing real secrets into this course By installing unofficial apps from a text message